FAQ

How much is shipping?

Shipping within the United States will be $9 for priority USPS. Orders that are $75+ will automatically qualify for free shipping.

International shipping will cost $29. It is a flat rate and it will also ship via USPS. International orders $100+ will automatically qualify for free shipping.

What is your return policy?

Returns are accepted if they meet the following:

- Purchased within 30 days.

- Customer must pay return shipping

- Items must not be altered, damaged, or changed in any way or form.

- Burlap pouch and cotton cord (if you purchased a necklace) must also be returned.

Refunds will not be issued until all returned items are inspected for damage and/or alterations.

Please contact Lulu A&C before shipping your return. Lulu A&C is not responsible for merchandise lost in transit. I suggest you purchase a tracking number when shipping your return.

Do you do custom orders?

YES!

Due to the time it takes to do custom orders, I can only accept limited number of custom project per month (depending on the size of the project). I will accept requests via email or DM on the first week of the month. This will be a first come, first serve basis. There are no waiting lists for custom orders. If your request was not accepted that particular month, you may try again the following month.

I apologize that I cannot do more than that, but I also need time to restock my inventory for my online shop and pop-up events. Thank you for understanding. 

For those that are considering a custom orders, here is what I usually charge.

- Customer will pay for materials ordered and/or used for the custom order

- Customers will pay for the time it takes for me to complete the order

$10/hr

What is the best way to contact you?

You can message me via email, Instagram, and/or Facebook. I check all my inboxes and DM on a regular basis.

Do you do all the wire wrapping yourself?

Yes!  :)

I do all the wire wrapping and assembly myself. Every coil and curve of the wire I do with pliers, hammer, and my hands. No fancy machines, just me.

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